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WHAT TO EXPECT AT YOUR APPOINTMENT

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​We have a duty of care towards my clients regardless of global pandemics, so there are protective measures and risk assessments in place to ensure we work within any regulations and guidance with regards to hygiene control focussing on protecting our therapists, clients and all of our loved ones.  We are fully trained on hygiene control and work hard to ensure that our own practice is as safe as possible. We may continue to wear a type II facemask throughout treatments. You are not required to wear a face covering unless you wish to.

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BEFORE YOUR APPOINTMENT:

  • If you have booked and paid for an appointment with us or any other business using Fresha before, you will already have a payment card set up with FRESHA. If you haven’t then;

  • All bookings arranged will require you to register a payment card upon booking so that when your appointment is completed, payment will be taken contactlessly. (Please note, you will NOT be charged prior to your appointment).  

  • If you book your appointment directly with us, you will be sent a message asking you to confirm your appointment with a payment card so that when your appointment is completed, payment will be taken contactlessly. (Please note, you will NOT be charged prior to your appointment).

  • Card payment or bank transfer is preferable but if you are paying with cash, please provide the correct amount as we don't provide change.

  • You will be sent an email with a link to an online form to complete prior to your first appointment. This will collect basic information so that we have more time for your health & wellbeing consultation (see below), at your first appointment.

  • We have always found that carrying out a consultation with new clients extremely beneficial in developing a positive rapport and building on our client/therapist relationship. This helps you to feel relaxed for your appointments and confident in our ability to treat you effectively by tailoring your treatment to what you want and need. We prefer to do this ourselves rather than asking you to complete a form by yourself. 

  • Your consultation will be longer at your first appointment so that we can ask relevant questions regarding your health and wellbeing and what you would like to achieve from your treatments. All subsequent consultations will be much shorter and you can contact us anytime between your treatments if you have anything you would like to discuss.  

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AT YOUR APPOINTMENT: (Bishopsteignton)

  • On arrival to your appointment, please park in front of the 'Solis Parking' sign. Please make your way up the three steps with the handrail at the bottom of the car parking area.

  • After each client, I will clean the clinic area and provide clean linen for each client, with the previous linen having been removed safely to be washed appropriately. 

  • There will be drinking water available for you, but you may also wish to bring your own vessel and drink.

  • Please note that there is no toilet facility for you to use whilst you are here for your treatment. 

 

AT YOUR APPOINTMENT: (Kingsteignton)

  • On arrival to your appointment, please park within the 3 designated client parking spaces at the front of the House of Skincare premises. If these spaces are all full, there is free parking on the road (please do not use the spaces directly in front of the other businesses nearby). 

  • If the door is locked, it means that we are still with the previous client so please wait outside. If the door is unlocked, please come in and sit in the waiting area and we will be with you at your appointment time. 

  • After each client, I will clean the clinic area and provide clean linen for each client, with the previous linen having been removed safely to be washed appropriately. 

  • There will be drinking water available for you, but you may also wish to bring your own vessel and drink.

 

AFTER YOUR APPOINTMENT:​​

  • It is advisable to rest following your treatment or if this isn't possible, try to plan ahead so you can enjoy a slower paced day and no strenuous exercise.

  • You may feel thirsty following your treatment and drinking water will help with any muscle soreness. 

  • Please contact me if you have any concerns following your treatment.

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CANCELLATIONS:

  • You can change or cancel your appointment up to 24 hours prior without penalty. When your appointment is confirmed, your reminders will detail the cancellation policy and charges for late cancellations and ‘no shows’. 

  • If you feel at all unwell then please contact me at any point and we can postpone your appointment.

 

Thank you for taking the time to read this! If you have any questions, please don’t hesitate to ask. 

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Looking forward to seeing you soon!

To view treatments click here 

& click here for Directions.

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